We are providing you this list of Frequently Asked Questions (FAQ), along with additional helpful information - with the intention of providing you with a positive visitor experience and to assist you in making informed decisions
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How do I learn more about the meaning behind the Sacred Earth Mandala?
Read Jeffrey's Artist Statement about the Mandala.
Purchase Images
We use one of the finest photo labs in the country. They use Print on Demand Photography technology. Each order is a custom work printed just for you.
Purchase the Sacred Earth Mandala – in two mediums: MetalPrints™ or Photographic Prints. You also have the choice of purchasing a Poster version of the image.
MetalPrints™
The MetalPrints™ are made by infusing dyes directly into specially coated aluminum sheets. The colors are vibrant. MetalPrints™ are applauded by photographers and artists everywhere for their luminescence. Their waterproof, scratch-resistant surface makes MetalPrints™ very durable.
How does the MetalPrint™ fasten to the wall?
All sizes come with a Float Mount Hanger.
A Float Mount Hanger is attached to the back of the MetalPrint™ and floats the print ½-inch off the wall when hung. Styles can vary based on the size of the MetalPrint™ ordered.
6" x 6" and 8" x 8" sizes come with a Float Mount Hanger, but also look good sitting on a small acrylic or wooden easel stand. Stands can be purchased elsewhere. The artist prefers an acrylic easel stand.
Do MetalPrints™ have sharp corners?
For safety, MetalPrints™ have a 1/8-inch rounded corner.
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Photographic Prints (Paper)
Photographic Prints are high quality prints - made with care on professional photo papers.
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What is the difference between these two print surface choices?
The artist prefers the Metallic paper.
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How do I order larger sizes of the Sacred Earth Mandala?
To purchase larger sizes, please contact the artist directly by EMAIL (jeffreyjongluck@gmail.com).
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Terms of Sale
The Sacred Earth Mandala images are copyrighted and are the property of Jeffrey Jon Gluck. You may not claim intellectual or exclusive ownership to any of the images. You may not reproduce the images or place any of them on a drive, CD, website, or any other medium and offer them for distribution or sale of any kind. © All Rights Reserved – Jeffrey Jon Gluck
You must get written permission from the artist if you would like special use of the images.
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When can I expect my order to arrive?
Production Time + Shipping Time = Arrival Time
Estimated Production Time
Production times can still be impacted by COVID-19. These production times are estimates; they are not guaranteed. And, they do not include holidays, weekends, or the time it takes to ship your order from the lab to you.
We will update this information as the situation changes.
MetalPrints™
Normal Production Time: 2-3 Days
Current Estimated Production Time: 4-6 Days
Photographic Prints
Normal Production Time: 1-2 Days
Current Estimated Production Time: On Time
Estimated Shipping Time
Shipping carriers are forecasting longer than normal transit times. We recommend placing orders early to account for any delays on the part of the shipping carriers. These are estimated times and do not include holidays:
Standard Shipping: 2-5 business days, depending on location
2 Day: 2 business days in transit
Overnight: next business day
What are the rates for Shipping?
Shipping options and rates are presented at checkout.
International Shipping
Our lab can ship internationally. For pricing, EMAIL (jeffreyjongluck@gmail.com) with details and the address you want to ship to. Also, include your contact information. We will contact you with a price and get your approval prior to processing your order. DO NOT include credit card information in your email.
Do you accept returns or exchanges?
Each order is a custom work printed just for you. Due to the nature of Print on Demand Photography, we do not accept returns or exchanges. However, the photo lab we use stands behind their craftsmanship and are committed to making sure you are completely satisfied with your purchase. EMAIL (jeffreyjongluck@gmail.com) us, if you need assistance.
What happens if my order is damaged during shipping?
The photo lab we use takes great care to ensure that your prints are packaged carefully and arrive safely at their destination.
If your item arrived damaged, please keep all packaging and contents and EMAIL (jeffreyjongluck@gmail.com) us with your order number for further instructions. If possible, please include a photo showing the problem on the product, as well as on the shipping packaging. We will work with our photo lab and do whatever we can to get a replacement out the door as soon as possible.
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Shopping Cart & Checkout
Is there a minimum order amount?
A minimum order of $10 is required. (Shipping cost does not apply toward the minimum order amount.)
Will I pay tax on my order?
A State Tax in the amount of 7.25% is applicable to California residents only.
Which Credit Cards do you accept?
We accept all credit cards. The only cards that aren't accepted are gift cards, like Visa "debit" gift cards. If you can buy the card at the supermarket, it can't be used in our online store.
In the Shopping Cart, the image of the print I want to order appears to have extra white on either side of the square image (making it appear rectangular) – will that be how it prints?
No – the image will print as a square – true to the actual image.
If I have a "Promo" Code, where do I enter it?
You can enter a "Promo" Code on the Checkout Page.
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About the Artist
How do I learn more about Jeffrey?
Access Jeffrey's Bio, Artist Statements, and Art Experiences HERE.
Where can I view Jeffrey's metal sculptures?
Artist's website: http://www.jeffreyjongluck.com
Please contact the artist for availability, pricing, or to commission a custom piece.
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Customer Service
Email (jeffreyjongluck@gmail.com) us, if you need additional information. Please allow 24 hours for response.
Jeffrey Jon Gluck
Palo Cedro, California
Website & Store: www.jeffreyjongluck.com
Email: jeffreyjongluck@gmail.com